What is phishing?
Phishing usually takes the form of a fraudulent email, social media message or SMS intended to create the impression that it has been sent by Česká spořitelna, a. s. The aim is to obtain your internet banking or credit card details and then use them to defraud you of your money.
In the original message, the fraudster informs you about a blocked card, unauthorised use of your internet banking or card, or a suspicious transaction. They then try to pressure you using threats. They tell you to click on a link to get to your internet banking sign-in page. There you are asked to fill in all your security details.
Most common types of phishing messages
- Notification of payment failure
- Request to update your log in details or security data
- A client satisfaction survey
If you have received a fraudulent email, please send it to us at the address phishing@csas.cz.
FAQs
- Do not sign in to the service from an unknown or public computer.
- Protect your login information.
- Do not download files from unknown sources onto your computer or mobile phone
- Make sure the anti-virus programs on your computer and mobile phone are up-to-date.
- Only authorise transactions you have performed yourself. Never share your SMS authorisation code with anyone else.
- If you use a card with certification:
- Withdraw it from the reader when done working in Business24
- Do not lend the card to a third party
- Do not share your card PIN.
- Banking IDentity – nickname
- The George key security app
- Password and SMS authorisation/confirmation (if you are not using George key)
- Client number
- Password
- Card with certification protected by a PIN.
We will NEVER send an email with an active link to the internet banking sign-in page. If you have received such an email, it is definitely not from us.
If we ever send an active link, it will always just lead to a specific product or piece of information on the csas.cz, cdn.csas.cz, cs.cz or info.csas.cz website.
Always check if csas.cz or info.csas.cz follows the at (@) sign. We only send emails from those domains. If not, it’s a scam.
Example:
As a rule, never respond to the message or click on the link. Forward the email to us at phishing@csas.cz Then delete the message.
If you do click on the link, there is a danger that the fraudster will gain access to your sensitive information.
If a suspicious website opens after clicking on the active link or content begins to download onto your PC, cancel the action immediately.
If you only clicked on the link and didn’t enter any of your security details, your internet banking cannot be compromised.
You will be able to tell if the website is fraudulent if a Česká spořitelna address – www.csas.cz, https://bezpecnost.csas.cz or https://george.csas.cz, https://www.business24.cz – doesn’t appear in the address bar.
In this even we recommend immediately contacting our client centre, which is open 24/7, on 800 207 207. Ask to have your Banking IDentity blocked. If you are abroad, call +420 956 777 907.
Česká spořitelna’s internet banking service is perfectly safe and convenient, provided you observe certain rules, especially the bank’s security recommendations:
The high degree of security of our internet banking is guaranteed by a series of security elements that work together but are independent of one another.
The security elements of George banking are as follows:
The security elements of Business24 internet banking are as follows:
Under no circumstances would there have been a data breach. It is a typical case of spam. Fraudsters generate email addresses randomly or buy them on the black market.
We successfully safeguard our clients’ email addresses and other sensitive information and never disclose such information to third parties.
Fraudulent emails try to appear as if they have been sent by Česká spořitelna. To this end, fraudsters even falsify the header of the message. The is a typical case of spam.
Fraudsters generate email addresses randomly or buy them on the black market.
That is why you may have received a fraudulent email even though you are not a client of Česká spořitelna.
We monitor all phishing attempts. We have filed several complaints and work closely with the Czech Police to find the fraudsters and stop the attacks. We work with experts to block the activities of fraudsters abroad.
Prevention is also important. We regularly update clients about phishing, how to identify an attack, what actions to take if they become a target and what they should do if they have responded to a phishing email.