Submit your complaint to us
csas@csas.cz
Write to us
Helpline
From abroad call +420 956 777 901 for standard telecommunications charges.
Internet banking
Find your nearest branch
How we resolve the most common cases?
Complaints of services, charges and interest rates
We'll be happy to take a look at your situation and check that we haven't made a mistake. Contact us ideally on telephone number 800 207 207 or e-mail csas@csas.cz.
Credit complaints
Contact the manager of any branch of Česká spořitelna, who'll try to find a solution.
ČS ombudsman
Not satisfied with the result of your complaint? Please contact the Česká spořitelna ombudsman. Describe the situation and your previous communication with the bank. In the ombudsman's team we only address cases that have come through the above-stated procedure of complaint.
Mon - Fri: 8:30 - 13:00
for standard telecommunications charges
In writing
Kancelář ombudsmana
Olbrachtova 1929/62
140 00 Praha
We take care to ensure a fair approach, and abide by the Česká spořitelna code of ethics. We assess your initiative independently and find an acceptable standpoint. At the same time we help remove the cause of the complaint and improve our services.